Below you will find some of the most frequently requested information. If you still have questions, please contact our support team directly.
orders
Each of our art prints takes approximately 10-15 business days to print, mount, frame and ship. Once shipped, we will provide you with a tracking number so you can keep track of everything. Most orders take 3-5 days to ship.
Depending on the product, your order may be sent in multiple packages. However, all packages leave our premises together. Wall pictures are usually packaged individually. However, if you order multiple pictures of a similar size, in exceptional cases they may be combined in a single package.
the STORM studio delivers to many countries worldwide. For deliveries to non-EU countries, additional costs such as customs duties and import sales tax may apply. Delivery times may also be longer as they vary from country to country.
Unfortunately, we cannot offer a choice of a preferred parcel service. Which of our partners will handle the delivery is decided automatically based on dimensions, weight and destination region.
No, we do not include an invoice with your order, just a packing slip. Our art prints make great gifts. If you aren't sure what to choose for that special someone, we also offer gift vouchers .
If at any point your artwork does not arrive in perfect condition, please let us know immediately. Send us some photos of the damaged art and the box it came in to info@thestormstudio.com so we can help you.
Unfortunately, we do not currently offer expedited shipping options.
If your order was marked as delivered but you have not received it, please let us know by emailing info@thestormstudio.com and we will track it down for you.
artwork
Yes, we offer unframed prints so you can choose the look and feel of your final piece. Simply select "unframed" when adding the artwork to your cart.
A shadow gap is the space between two offset frame components. In a picture frame constructed in this way, the shadow gap spatially separates the work from the frame.
Unfortunately, we are unable to make any individual adjustments at this time.
All of our frames are made from high quality wood and are hand crafted for each piece.
Frames with shadow gaps are already ready for hanging. The metal corners on the sides as a holder are included in the price. Depending on your wall, we recommend using screws for our smaller formats and a dowel for the two largest formats.
Occasionally we offer signed and numbered editions, which often sell out quickly. The best way to stay informed is to sign up for our newsletter.
All of our artworks feature a matte acrylic coating that gives them an elegant look.
We use a 2mm thick sheet of UV blocking acrylic for all our art prints to ensure optimal protection and clear viewing.
Return and Cancellation
Since each piece is individually printed, mounted and framed for you, unfortunately we cannot accept returns.
Unfortunately, all sales are final and exchanges or returns are not possible as each artwork is made to order personally for you.
All cancellations and changes must be made within 24 hours of the original purchase. Because we print and frame each piece specifically for you, unfortunately we are unable to make changes once we have started printing.
cooperations
Yes, we work closely with numerous interior design and catering companies. If you are interested in working with us, please contact us! You can find more information here .
Our curatorial team meets monthly to review submitted works. Please email a PDF file with five selected images from your portfolio that you think would add to our collection to info@thestormstudio.com . Unfortunately, due to the volume of requests, we are unable to respond to each one. For more information, click here .
Quality
Our art prints are of museum quality and are characterized by excellent color brilliance and attention to detail. We only use materials that guarantee durability and quality so that you can enjoy your work of art for many years.
guarantee
We are confident in the quality of our art prints and therefore offer you a satisfaction guarantee. Should there ever be a problem, we will be at your side and provide a quick and uncomplicated solution. Your satisfaction is our top priority.