Shipping & Refund

Shipping

Due to high demand and extensive preparation, it can take between 2 and 3 weeks for each piece to be printed, mounted, framed and shipped. You will receive a tracking number from us as soon as it is in the mail, so you can keep track of the shipment.

Refund scheme

Every product sold by STORM is custom made, d.h.it is made especially made for you after you place your order..

STORM therefore does not accept refunds, returns or exchanges of orders. 24 hours after placing the order, we can also not make make any changes or cancellations.If you think that you have made a mistake an error with your order, please contact us immediately. contact:info@thestormstudio.com.

In rare cases, it may occur that one or more products of a Order damaged during transport in the possession of my shipping partners become.If one or more of your products arrives damaged, send please provide detailed, clearly visible photos of the damage including pictures of the Packing to info@thestormstudio.com.In cases where one or more products are significantly damaged, STORM may, after reviewing the submitted Photos (“Damage check“) decide at its own discretion to repair the damaged Repair or replace products.If you need a damage check you expressly agree to the following points and recognize them:

1) Photos of damaged areas of the product/of the product(s) must be clearly visible and included in the .jpegor .pngformat; the be submitted;
2) the photos of the damage must be submitted to STORM no later than seventy-two (72) hours after the specified delivery date of the order by the shipping service provider responsible for delivery of the order; and shipping service provider;
3) the photos of the damage must be taken immediately after receiving the product/the product(s), and the product(s) must have been product/the products may/not have been hung up, placed or otherwise installed before the have been installed before the photos of the damage have been taken;
4) a damage check requires at least thirty (30) Business Days to be be completed, and STORM may, at its sole discretion, replace or repair the damaged Product; and
5) the delivery of a replacement product, if any, is subject to the then existing production capacity, inventory, availability, and shipping time, and you shipping time, and you will be responsible for payment of the return shipping in the Original packaging responsible, if it is not too damaged (including all accompanying certificates received with the order)in case STORM decides to repair or replace to repair or replace the Product.

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