FREQUENTLY ASKED QUESTIONS

FAQ

Below you will find some of the most frequently requested information.
If you still have questions, please contact our support team directly.

Orders

The printing, mounting, framing and shipping of each of our art prints takes about 10-15 business days. After shipping, you will receive a tracking number from us so you can keep track of everything. Most orders take 3-5 days to ship.

This does not have to be done via the same package, depending on the product, your shipment may consist of different packages, but they will leave our facility together to you. Wall murals are usually packed individually, unless several pictures of a similar size have been ordered, so in exceptional cases they may all be in one and the same package.

For non-EU countries, depending on the country of delivery, you may incur customs duties, import sales tax as additional costs as well as extended delivery times. These vary from country to country.

Unfortunately, we cannot offer the selection of a preferred parcel service. The decision as to which of our partners will be commissioned with a delivery for you is made automatically depending on dimensions, weight and destination region.

No, we do not include an invoice with your order, only a packing slip. Our art prints make great gifts. We also offer gift cards if you’re not sure what to choose for a special someone.

Should it ever happen that your picture does not arrive in perfect condition, please let us know immediately. Please send some photos of the damaged photo art and the box it came in to info@thestormstudio.com so we can help you.

We do not currently offer expedited shipping options.

If your order has been marked as delivered but you have not received it, please let us know by emailing info@thestormstudio.com and we will track it down.

ART WORK

Yes, we offer unframed prints so you can choose the look and feel of your final piece. Just select “without frame” when you add the artwork to your cart.

A shadow gap is the space between two frame components mounted in a staggered manner.
In a picture frame constructed in this way, the shadow gap separates the work spatially from the frame.

Unfortunately, we are unable to make customizations at this time.

All our frames are made of wood and handmade for each piece.

Frames with shadow joints are ready for hanging. The metal corners overleaf as a holder are included in the price. Depending on your wall, we recommend using screws for our smaller sizes and a dowel for our two largest sizes.

Occasionally we release signed and numbered editions that often sell out immediately. The best way to stay on the ball is to sign up for our newsletter.

All our artworks have a matte acrylic layer.

We use a 2mm thick sheet of UV blocking acrylic for all of our art prints.

RETURN AND CANCELLATION

Each piece is individually printed, mounted and framed for you, so we do not accept returns.

All sales are final, no returns or exchanges are possible as all art is made to order personally for you.

All cancellations and order changes must be made within 24 hours of the original purchase.
We print and frame each piece specifically for you, so we can’t make any changes once we start printing.

WORK WITH US

Yes, we work closely with many interior designand gastronomycompanies. Please contact us if you would like to cooperate with us..

Our team of curators meets monthly to review the submitted work. Please send a pdffile with five selected images from your portfolio that you think would complement our collection via the contact page.. Unfortunately, due to the volume of requests we receive, we cannot respond to all of them.

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